Terms of service

Last updated: November 4, 2026

1. Who we are

This store is operated by Bright Up LLC, 4641 Woodland Blvd, Oklahoma City, OK, United States under the name Lucienne & Co. By using the site or placing an order you accept these terms.

2. Orders

Your order is a request to buy. The contract is made when we email you the order confirmation. We may cancel an order if an item is out of stock, if there is an obvious pricing error or if we suspect fraud; in that case you get a full refund.

3. Prices and payment

Prices are shown in your local currency and include the taxes displayed at checkout. Shipping to Europe and the United States is free. Promotions such as Buy 1, Get 1 Free or a free gift above a spend threshold apply automatically at checkout while they are shown on the site, and cannot be exchanged for cash.

4. Products

We show our products as accurately as we can. Colours can look slightly different on each screen, and sizes may vary by a small margin. Use the size guide on each product page and write to us if you are unsure.

5. Shipping, returns and refunds

See our Shipping policy and Returns & refund policy. Nothing in these terms limits your statutory rights as a consumer, including the 14-day right of withdrawal in the EU and UK and the legal guarantee of conformity.

6. Use of the site

Do not misuse the site, copy its content for commercial purposes or try to access it in unauthorised ways. All texts, photos created by us, product names and brand elements belong to Lucienne & Co.

7. Liability

We are responsible for foreseeable loss caused by our breach of these terms. We are not responsible for losses that were not foreseeable or for business losses. Nothing here excludes liability that cannot be excluded by law.

8. Law and disputes

If you are a consumer, you keep the protection of the mandatory laws of the country where you live and can bring a claim in your local courts. Write to us first at brightupllc3@proton.me: most issues are solved in one email.